Introduction
Welcome to Brent Community Acupuncture. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website (www.brentcommunityacupuncture.com) and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website.
Who We Are
Brent Community Acupuncture (referred to as “we”, “us”, or “our” in this policy) is committed to safeguarding the privacy of our website visitors and service users. We are based in 12 Queen’s Parade, Walm Ln, NW2 HT5, London and can be contacted at info@brentcommunityacupuncture.com for any privacy-related questions.
What Information We Collect
We may collect and process the following types of personal data:
- Personal Identifying Information:
- Name
- Email address
- Phone number
- Contact details
- Health Information:
- Information you provide related to your health, such as medical history, when booking appointments or during consultations.
- Usage Data:
- IP address, browser type, and browsing behaviour on our website, which may be collected automatically through cookies and analytics tools.
- Financial Information:
- Payment information when you make a booking or purchase services (processed securely through third-party providers).
How We Use Your Data
We use your personal data for the following purposes:
- To provide acupuncture services: Booking appointments, offering treatments, and maintaining health records.
- To communicate with you: Send appointment reminders, respond to inquiries, and notify you of updates or changes.
- To improve our services and website: Analyse usage data to optimize the user experience and enhance our services.
- To comply with legal obligations: Fulfil record-keeping and regulatory requirements, including health and safety regulations.
Legal Basis for Processing Your Data
We process your data based on the following legal grounds under the GDPR:
- Consent: Where you have provided explicit consent (e.g., subscribing to newsletters, giving consent for health-related data).
- Contract: Where processing is necessary for the performance of a contract (e.g., providing acupuncture services).
- Legal obligation: For compliance with legal obligations (e.g., medical record-keeping).
- Legitimate interest: To manage our business and services, except where such interests are overridden by your fundamental rights.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, scheduling software) who assist us in delivering services. These third parties will only access your data to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal and regulatory authorities: If required to comply with applicable laws, regulations, or legal processes.
How We Protect Your Data
We are committed to ensuring the security of your personal information. We use appropriate physical, technical, and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Data transmitted online is encrypted using secure technology (e.g., SSL encryption). However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law (e.g., for medical records or tax/accounting purposes). You may request that we delete your personal data at any time, subject to any legal obligations.
Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access: Request access to your personal data.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal obligations.
- Right to restrict processing: Request limitation on the processing of your data.
- Right to data portability: Request to receive your data in a structured, machine-readable format.
- Right to object: Object to the processing of your data for marketing or other legitimate interest-based purposes.
- Right to withdraw consent: Where consent is the basis for processing, you can withdraw consent at any time.
You can exercise these rights by contacting us at info@brentcommunityacupuncture.com.
Cookies
Our website uses cookies to collect information about your browsing activities to enhance your experience. You can choose to accept or reject cookies by adjusting your browser settings. For more details, see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
- Email: info@brentcommunityacupuncture.com
- Address: 12 Queen’s Parade, Walm Lane, NW2 5HT, London
Last Updated: 2024